Super apps promise seamless UX—but can they keep your trust? Explore how architecture, policy, and user control shape security in SEA's super apps.

Learn how SEA’s super apps use modular app architectures to scale features, improve UX, and keep users engaged without adding friction

Creating trust online is vital in digital banking UX. Learn how Southeast Asian banks are using UX research to earn user confidence and close the trust gap.

UX research is reshaping global and Southeast Asian banking, from AI-driven personalization to trust-first design—see how strategy and usability converge in 2025.

In today's exciting digital era, financial technology (Fintech) is playing a decisive role in revolutionising the financial services industry.

Within this rapidly evolving technological landscape, unique Generative AI tools and applications have emerged as invaluable companions for both seasoned UX designers and curious user researchers.

Malaysia’s Fintech landscape is booming,  surpassing even the banking sector. Fintech companies place a lot of importance and emphasis on creating the perfect digital experience design ensuring that their customers receive the best user experience (UX) possible.

Every touchpoint of a user contributes to the overall user experience (UX). In essence, the concept of UX transcends every sector that engages with users— even the healthcare industry.

In today's digital age, user experience (UX) plays a pivotal role in shaping the success of products and services.

eCommerce (electronic commerce) is essentially a series of activities that revolve around the buying or selling of products or services over the Internet. It is underpinned by technology-driven activities like electronic funds transfer, data interchange, transactions processing, supply chain and inventory management and digital marketing.

UX designers should be able to articulate their ideas in a clear and concise manner. Creating a comprehensive UX case study for a UX design portfolio is one intuitive way to stand out from the crowd. It is straightforward to create one, but there are specific factors a UX designer must keep in mind while doing so.

Entering 2021, the top e-commerce players in Southeast Asia are now: Shopee, Lazada, Tokopedia and The Gioi Di Dong. Not only do we now get to experience better product offerings and logistics (fast delivery), the user experience of e-commerce has improved tremendously.

Understanding customers is vital to the success of any business. The main goal of any business should be to minimise potential client frustrations with their product or service.

Research is mission-critical to solving navigation challenges in the UX and product design world. In fact, user research helps UX designers to better understand the users beyond their own internal assumptions.

Omnichannel user experience is a series we have been diving into, more specifically, the importance of it and how to create an omnichannel user experience. With the rapid growth of digital products and services, it's pertinent to take a new look at what digital solutions should be like at this time.

Shifting to an e-commerce platform meant a few things for the consumers: a quicker, easier, and often a more affordable shopping experience. Having a solid UX design becomes critical considering that assistance is not readily available like it is in a physical store. Coupled with a longer purchase funnel, any friction in the online shopping experience may cripple sales.

The pandemic has created a monumental emphasis on the significance of digitalization, affecting the banking sector that hasn’t been well-digitized for the most part.  Poor digital banking UX/CX remains the key competitive advantage for banking players.

If you want to continue delivering meaningful experiences to your customers, you need to provide the best user experience (UX) possible. This is especially true now that customer behavior is rapidly changing and has even become more adaptive to digital platforms. In fact, a report from GlobalWebIndex notes that the average internet user spends at least 3 hours and 39 minutes online. Therefore, if you want to start attracting prospects or maintain your current customers, focusing on your services’ UX is essential.

We've explored the digital transformation of Asia's smart hospitals and digital patient trends for 2021 as part of our digital healthcare series. Now, continuing on this series, we delve into the keys to successful digital transformation in healthcare.

Case Study: UX Failures of Vaccine Registration Website that Caused Citizen’s Uproar

Your customers interact with your business through various channels: website, online chat, phone, kiosks, smartphone and tablet apps, social media and by visiting physical locations. Regardless of how they choose to interact with you, your customers expect to have a useful and pleasant user experience.

In our previous article, we talked about the importance of an omnichannel user experience. An effective and properly designed omnichannel ecosystem results in an exceptional user experience.

The idea of UX design is to make users’ lives easier through the use of exceptional design. This means aspects such as design, functionality, usability all contribute towards the overall website or app.

As part of our digital healthcare series, we will look at digital healthcare UX. We have previously explored the digital transformation of Asia's smart hospitals, digital patient trends for 2021, and the keys for successful digital transformation in healthcare.

Digital banking falls under the huge umbrella of the fintech ecosystem. In this article, we talked about how fintech has transformed the UX of the financial services industry in 2021.

Healthcare is more important than ever, it's the main concern on everyone's minds during the Covid-19 pandemic. And as with everything that involves users, user experience is vital. In this article, we will look at the healthcare UX challenges of 2021.

Explore 9 actionable trust-building strategies for fintech products to build customer trust, boost loyalty, and win long-term users in a competitive market

Fintech has been disrupting the banking industry by redefining new ways of banking as opposed to the old ways of traditional banking.

As much as COVID-19 has created a surge of opportunities for the financial technology (fintech) industry. Like many other industries, the fintech industry has been affected, both positively and negatively. As a result, customer experience has also been affected accordingly. How has customer experience in fintech been affected by the pandemic? Here are 5 different ways how COVID-19 has affected the fintech industry and customer experience:

Have you ever taken a flight somewhere, landed, just to find out your check-in luggage didn't make it? And all you have to wear for your well-earned getaway are the clothes on your back. Or perhaps your flight home has been delayed and you had to pay for another night of accommodation unexpectedly?

We often say that speed is of the essence, and it seems that Google couldn't agree more. Google announced on May 28th 2020, that they have designed a new ranking algorithm that will judge websites based on user experience.

Fintech is a portmanteau of 'Finance' and 'Technology', financial technology has revolutionised the way we do our finances since the 1950s, continues to transform the financial services industry today, and will continue on as technology evolves.

People are always obsessed in keeping themselves up to date. This desire contributes to why so many of us are addicted and dependent on social media platforms. Any news or information could be spread almost instantaneously with the power of the internet now using news apps. However, you certainly can’t trust everything you read online, can you?

JobStreet has grown to be one of Asia’s leading online employment platforms, with the vision of connecting businesses with talents throughout Asia. JobStreet is committed to continuously improving the values it provide to jobseekers and employers by constantly improving their platform to better match jobseekers to employers.

With the rise of scams and frauds in the country, it is of the utmost importance that the public is able to access the latest information about these issues easily. As a reputable financial authority, the central bank of Malaysia (BNM:Bank Negara Malaysia) has been providing the essential tools needed to protect oneself from scams and to improve financial literacy.

Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch.

I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a clearer understanding towards their customer experience and make applicable and suitable improvement if needed. How? It is made by different kind of data that a company found from their customers, usability test and also by their team.

Well known on providing the best user experience possible, the first thing that you will read on About Google page about their philosophy: #1: Focus on the user and all else will follow. Google recently updated their Android mobile browser with a major design overhaul, but how did it turn out to be a backlash?

Like every giant smartphone brands that are struggling hard to build ‘ecosystem’ by extending services (music streaming, cloud storage etc.) for their users, messenger apps are on similar routes to acquire and retain users as well. LINE is one of them that did it pretty well. They created a valuable app for users, and later converting them to pay.

Are you ready for one of the most anticipated marathon events in Malaysia? Standard Chartered KL Marathon announced on their official Facebook page that the registrations are open.

So, are you in for something new or something totally out of the norm? Virgin America is the website you ought to give a try! You’d be surprised by the whole new booking experience.

In 2009, Japan’s No. 1 clothing retailer, Uniqlo expanded their business into Southeast Asia by launching their first store in Singapore. The following year, they entered Malaysia with the largest store in South East Asia. At present, they have more than 20 stores in Malaysia and Singapore respectively.

As the polling date is closing in fast onto Malaysians, the daunting task of deciding which party to vote is prominent. We at Netizen Testing wished to find out how easy it is for voters to find out Barisan Nasional (BN) and Pakatan Rakyat (PR) stand on issues important to voters through respective party’s websites.

Online shopping is becoming increasingly popular by the day. Many people browse through e-commerce websites and search engines to find and purchase necessities, products and accessories. Online shopping provides various benefits such as convenience, variety, time saving, and the ability to make discreet purchases.

Selling perishable items like milk and bread online is not an easy business. Websites like Tesco and Redmart are redefining how groceries can be sold online

Last week, I attended the event HAPPY UX Design Conference 2013 in Taipei. It was indeed a great event that was collectively organized by the local UX community, UserXper, HPX Party and IXDA Taiwan.

Handbags, shoes, skirts, dresses and tops; these are just some of the commodities that never seem to stop growing. Shopping malls across the country are teeming with them and they are fueling the growth of the e-commerce scene.