User research

Good design starts with listening.
Our research reveals how people think, feel, and act, giving your team the clarity to make confident design and product decisions.
Understanding users
Focus group discussions
User interviews
Shadowing
Diary studies
Stakeholder interviews
User surveys
Mapping experiences
Journey mapping
Card sorting
Tree testing
Persona creation
Information architecture research
Evaluating experiences
Usability testing
UX audit
Competitor analysis
Supporting research
Respondent recruitment
UX Lab setup
What you get
Actionable stories that move your product forward, not just numbers on a report.
Smooth participant coordination and minimal no-shows.
Consistent session quality and dependable project delivery.
Access to our UX Lab and facilities tailored to your needs.
Prioritised insights with actionable recommendations.
Playback and co-review sessions with your team.
Identified key themes and user personas.
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