Careers

User Researcher, the new breed of ‘Market Researcher’ in this digital era. Think of the digital products that you use everyday like Facebook, Twitter or an e-commerce site, user research plays an important role in studying your behaviour and improve your experience in using the products.

Fresh Graduates are welcome to apply.

Key Responsibilities:

• Plan & conduct both qualitative and quantitative research/analysis
• Qualitative research: user research, usability testing and user interview to uncover UX issues and understand user behaviour
• Quantitative research: market survey, digital analytics & business analysis to reveal quantitative insights
• Provide evidence-backed suggestions/solutions for client to improve business performance and user experience
• Co-design and formulate commercially effective design strategy to clients
• Facilitate training and workshop for clients or users
• Setup and manage end-to-end remote usability testing project
• Coordinate internal tester community activity and external testers for interview or testing session.
• Assist in project management and client account servicing
• Support in business administrative operations

Requirements

• Must possess at least a Diploma/Degree in Business/ Marketing/ Design/ Psychology/ Social Science/ Communication Studies or equivalent.
• Must have the attitude of willing to learn because we are reinventing the conventional way of doing market research. Therefore, our team members are expected to learn new skills to execute a new project
• 1-2 year experience is preferred, but fresh graduates are welcome to apply
• Fluent in English, both verbal and written
• Tech savvy
• Basic knowledge in MS Office – Word, Excel, PowerPoint

If you’re interested, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.

Our internship program exposes you to different functions of the company such as Marketing with the aim of shaping you to be well-rounded leaders.

Key Responsibilities:

• Set up and manage marketing campaigns
• Design marketing & communication materials
• Optimize the UX of website and digital products
• Content generation for marketing purposes
• Initiate other marketing activities to promote company’s brand
• Set up and manage tester recruitment campaign
• Support in events & project management
• Conduct market survey
• Report directly to respective supervisor

Requirements

• Candidate must have the attitude of willing to learn because we are reinventing the conventional way of doing market research. Therefore, our team members are expected to learn new skills to execute a new project
• Tech savvy
• Fluent in English, both verbal and written
• Basic knowledge in Microsoft Word, Excel, PowerPoint
• 2 Internship position(s) available for minimum duration of 3 months
• Applicant must be willing to work in Subang Jaya, Selangor, Malaysia

If you’re interested, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.

During the internship period, you will be exposed to these areas:

Key Responsibilities:

• Web development; front and back-end development using HTML, CSS, TypeScript and other web technologies
• Operate analytics software for data collection and tracking user behaviour
• Developing scripts to process traffic data and user data into meaningful insights
• Tester management
• User support on any technology issues on our software

Requirements

• Candidate must possess or currently pursuing a Bachelor’s Degree in Computer Science/Information Technology or equivalent
• Fluent in English, both verbal and written
• 4 Internship positions available for minimum duration of 4 months
• Applicant must be willing to work in Subang Jaya, Selangor, Malaysia

If you’re interested, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.

We are seeking a creative Graphics Designer to join our dynamic team. As a Graphics Designer, you will collaborate closely with the UX Designer to develop visually appealing and engaging graphics for our websites.

Key Responsibilities:

• Work closely with the UX Designer to understand project requirements, user needs, and design goals
• Develop visually striking graphics for websites, including but not limited to banners, icons, buttons, illustrations, and other graphical elements
• Stay up to date with industry trends, emerging technologies, and best practices in web design

Requirements:

• Candidate must possess or is currently pursuing Bachelor of Art, Graphic design, Information Technology or equivalent
• Speaks and writes English fluently
• Proficiency in Design Tools such as Adobe Creative Suite (Photoshop, Illustrator, etc.) and other relevant tools
• Good communication skills and able to work well with people at all levels

If you’re interested, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.

During the internship period, you will be assisting the team on the following items:

Key Responsibilities:

• Conduct both qualitative and quantitative research/analysis
• Qualitative research: user research, user testing, and focus group to uncover UX issues and understand user behaviour
• Quantitative research: market survey, digital analytic & business analysis to reveal quantitative insights
• Provide evidence-backed solutions for clients to improve business performance
• Co-design and formulate commercially effective design strategy to clients
• Facilitate training and workshop for clients or users
• Setup and manage end-to-end remote usability testing project
• Assist in project management
• Coordinate internal tester community activity and external testers for interview or testing session
• Vetting new user who sign up to be a user tester
• Support in business administrative operations
• Report directly to respective supervisor

Requirements

• Candidate must have the attitude of willing to learn because we are reinventing the conventional way of doing market research. Therefore, our team members are expected to learn new skills to execute a new project
• Tech savvy
• Fluent in English, both verbal and written
• Basic knowledge in Microsoft Word, Excel, PowerPoint
• 3 Internship position(s) available for minimum duration of 3 months
• Applicant must be willing to work in Subang Jaya, Selangor, Malaysia

If you’re interested, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.