There isn’t an ultimate UX research tool, and you may even end up purchasing UX research tools that have overlapping functionality that you’re almost paying double for the same thing. To avoid situations like these, we have compiled an exhaustive list for all your UX research needs.
Some UX research tools publish their prices while some you must contact them. We try to include those prices of the UX research tool when available (but they can change).
UX Research Tools List For 2022
You may navigate to any section easily by clicking the links below:
- Active Research
- Passive Insights
- Insights Management
- Design
- ResearchOps
- Across Active Research, Passive Insights, Insights Management, Design & ResearchOps
UX Research Tools for Active Research
Active Research: For when you want to conduct studies for user feedback
Usability Testing
Applause
Overview: a comprehensive platform that provides functional testing, user experience testing, and usability testing
Price: Contact for pricing
Maze
Overview: offers rapid testing from prototypes to cop
Price: Free – $25/month
Netizen Testing
Overview: specializes in remote usability testing from wireframes, A/B testing, to websites across various platforms
Price: Special Promotion of $24.90/participant for 3 participants or more
TryMyUI
Overview: provides remote and mobile user testing, along with wireframe and prototype testing
Price: $99/month – $5,000/month
UserBob
Overview: offers fast and agile usability testing for websites and apps
Price: $20 – $36
Userbrain
Overview: platform can test live websites, prototypes, or websites that are under development on various devices
Price: $23/month – $35/user test
Specialized Testing
Wynter
Overview: Conducts customer development surveys, and message testing for website, ad, and email copy
Price: $1/test credit – contact for annual contract
Fable
Overview: Engage people with disabilities for user research, accessibility testing, and on-demand user testing
Price: Contact for pricing
Obvi
Overview: A bring-your-own-participant platform that uses text and mms messaging for user research for quick responses to assignments
Price: Free – $299/month
Useberry
Overview: User testing platform built for designers, product teams, and researchers
Price: Free – $84/month
UsabilityHub
Overview: Remote user research platform that validates with real users
Price: Free – $199/month
Surveys
Typeform
Overview: People-friendly forms with conditional logic, and built-in photos and video libraries to bring questions to life
Price: $25/month – $83/month
SurveyLegend
Overview: Mobile-friendly surveys that provide real-time insights
Price: Free – S65/month
Google Surveys
Overview: Market research tool by Google that gathers data from survey questions from internet users
Price: $0.10/response – $10/response
Google Forms
Overview: Online survey creation tool by Google for personal use and business teams
Price: Free
Usability Testing + Video Interviews
Loop11
Overview: Usability testing platform for moderated and unmoderated projects that comes with video, audio, and screen recordings
Price: $63/month – $399/month
Specialized Testing + Surveys
Helio
Overview: Survey platform for design, product, and marketing questions for targeted delivery
Price: $49/survey – $399/survey
UX Research Tools for Passive Insights
Passive Insights: For when you want to passively gather feedback as users interact with your product
Analytics
Google Analytics
Overview: Web analytics platform by Google that connects your insights to results
Price: Free – $12,500/month
Kissmetrics
Overview: Advanced product and marketing analytics platform for Saas and E-commerce
Price: $299/month – $499/month
Mixpanel
Overview: Self serve product analytics with interactive reports and data integrations
Price: Free – $25/month
Heap
Overview: Digital insights platform that shows you everything your users do on your product or site
Price: Free – Contact for pricing
Amplitude
Overview: Digital optimization system that brings together digital product analytics and digital personalization
Price: Free – Contact for pricing
A/B Testing
Google Optimize
Overview: Website optimization tool for online markets and webmasters to increase visitor conversion rate
Price: Free
Apptimize
Overview: Multivariate testing and feature release management solution for mobile apps, websites, and OTT
Price: Free – Contact for pricing
Adobe Target
Overview: Optimization engine with AI-powered testing, personalization, and automation at scale
Price: Contact for pricing
AB Tasty
Overview: Platform for feature management, experimentation, AI-powered personalization, core capabilities, and dynamic widgets
Price: Contact for pricing
Launch Darkly
Overview: Feature management platform that dynamically controls the availability of application features to users
Price: $10/month – $20/month
Optimizely
Overview: Open and extensible Digital experience platform providing one consistent foundation behind every digital touchpoint
Price: Contact for pricing
Split
Overview: Feature flag platform that manages and measures every feature
Price: Free – Contact for pricing
PageSense
Overview: Conversion optimization and personalization platform the measures key website metrics
Price: $16/month – $49/month
Heatmap, Eye Tracking, Session Recording
Crazy Egg
Overview: Offers heatmaps, scrollmaps, click reports, A/B testing, as well as website recordings
Price: $24/month – $249/month
UXCam
Overview: Mobile app experience analytics platform for mobile product teams with sessions recording, heatmap, and funnel analytics
Price: Free – Contact for pricing
Tobii
Overview: Eye-tracking sensor technology that detects where the user is looking for unique insights into user behaviour
Price: Contact for pricing
Smartlook
Overview: Records users on websites and mobile apps to find out where users are struggling
Price: Free – $79/month
SessionCam
Overview: Uncover insights using session replay, heatmaps, conversion funnel, customer journey mapping
Price: Contact for pricing
Hawkeye
Overview: User research platform that uses eye-tracking to provide insights into user behaviour
Price: Free – $200/month
Fullstory
Overview: Digital experience intelligence platform that combines analytics, session detail and collaboration tools
Price: Free – Contact for pricing
Eyequant
Overview: Platform that brings together neuroscientific research, artificial intelligence and neural network modelling to simulate user reactions
Price: Free – Contact for pricing
Contentsquare
Overview: Digital experience analytics platform that analyzes digital behaviours
Price: Contact for pricing
Automated Feedback
Userpilot
Overview: Provides growth insights, engagement layer, and user sentiment to help product teams deliver a personalized in-app experience
Price: $249/month – $749/month
Apptentive
Overview: Actionable mobile customer feedback that measures shifts in customer emotion
Price: Contact for pricing
Appcues
Overview: Measures product adoption and growth to understand how users engage with your product
Price: $249/month – $879/month
Gainsight
Overview: Saas platform that connects and centralize customer data to reflect insights
Price: Contact for pricing
Instabug
Overview: Platform for bug reporting, crash reporting, app performance monitoring
Price: $149/month – $249/month
Pendo
Overview: Digital adoption platform software and product analytics software to deliver better digital experiences
Price: Free – Contact for pricing
Promoter
Overview: E-commerce feedback solution that uses Net Promoter System (NPS) to collect and analyze feedback
Price: Free – $225/month
Tribe
Overview: Community platform that takes care of the essential components of the community and extends the capability
Price: Free – $199/month
Usabilla
Overview: Collect real-time feedback across all your digital channels to improve customer experience
Price: Contact for pricing
UserLeap
Overview: Captures relevant insights by surveying customers within the product experience and uses AI-powered analysis
Price: Free – $79/month
Usersnap
Overview: Website feedback platform the tracks bug reports, feature requests, customer ratings, and experience
Price: $19/month – $149/month
WalkMe
Overview: Digital adoption platform to measure digital experience analytics (DXA), tracked events and funnels, along with session stream and session playback for better user experience
Price: Contact for pricing
Heatmap, Eye Tracking, Session Recording + Automated Feedback
Hotjar
Overview: Tracks user behaviour uses heatmaps and recording and automates feedback with a real-time suggestion box
Price: $99/month – $989/month
Lucky Orange
Overview: Conversion optimization suite that provides analysis with historical statistics, as well as recordings of every user that visits your website
Price: $10/month – $100/month
Mouseflow
Overview: Allows full replay of the visitor experience to analyze pain points using session replay, as well as heatmaps, tracking funnels and feedback
Price: Free – $299/month
A/B Testing + Heatmap, Eye Tracking, Session Recording + Automated Feedback
VWO
Overview: Platform for testing, insights, product and feature experiences, as well as cart abandonment campaigns, and scale growth roadmap
Price: Contact for pricing
UX Research Tools for Insights Management
Insights Management: For when you want to organize and store the collected data
Transcription
Descript
Overview: Transcription software using AI and professional transcriptionists, as well as screen recording and remote recording
Price: Free – $24/month
Fireflies
Overview: AI assistant for meetings that records, transcribe and searches across your voice conversations
Price: Free – $ 19/month
Otter
Overview: Generates notes for meetings, interviews, lectures, and other voice conversations using AI
Price: Free – $30/month
Reduct
Overview: Transcribes recordings and allows for searching, editing, and video sharing
Price: $30/month – Contact for pricing
Rev
Overview: Transcription service by professional transcriptionists and AI for audio and video
Price: Contact for pricing
Temi
Overview: Speech to text transcription using speech recognition software for audio and video files
Price: Contact for pricing
Trint
Overview: Converts audio and video into searchable, editable, and shareable content
Price: $48/month – $85/month
Research Repositories
Airtable
Overview: Workspace solution on one platform, with the power of a database and the familiarity of a spreadsheet
Price: Free – $24/month
Aurelius
Overview: Research and insights platform that helps to handle the end-to-end process of research
Price: $49/month – $259/month
Dedoose
Overview: Cross-platform app for analyzing qualitative and mixed methods research
Price: $10.95/month – $14.95/month
Delve
Overview: Online qualitative analysis tool for quick human insights and research reports
Price: Contact for pricing
Sticktail
Overview: Platform that connects and organizes insights from all departments
Price: Free – € 299
Trello
Overview: Project management and collaboration software to support teamwork and productivity
Price: Free – $12.50/month
Note-Taking
Evernote
Overview: Note-taking software that captures text, photos, and files with search capability and keyword tags
Price: Free – RM 43/month
Transcription + Research Repositories
MaxQDA
Overview: Qualitative and mixed methods data analysis tool with a transcription feature
Price: Contact for pricing
NVivo
Overview: Automated transcription assistant for audio and video data in qualitative and mixed methods research
Price: Contact for pricing
Transcription + Note-Taking
Grain
Overview: Record, transcribe, clip, and share video from Zoom in real-time
Price: Free – $36/month
Research Repositories + Note-Taking
Confluence
Overview: Remote-friendly team workspace for project collaboration, integrated across the Atlassian suite
Price: Free – $10/month
ConfirmKit
Overview: User research platform for team collaboration with various forms and guides, and insight aggregation
Price: $29/month – $49/month
Dropbox Paper
Overview: Real-time co-editing service by Dropbox for teams to collaborate and assign tasks
Price: Free – $25/month
Google Drive
Overview: Cloud-native collaboration that integrates with the Google suite, and Google’s AI and search technology
Price: Free – RM 42.99/month
Notion
Overview: Workspace for notes, tasks, wikis, and databases for writing, planning, and organizing
Price: Free -$8/month
UserBit
Overview: Research platform for UX and product teams to manage user interviews, analyze surveys, and create personas
Price: $17/month – $99/month
Transcription + Research Repositories + Note-Taking +
EnjoyHQ
Overview: User research platform for data centralization, analysis and insight sharing
Price: $25/month – Contact for pricing
Dovetail
Overview: User research analysis and repository platform the includes transcription services, insight sharing, and participant management
Price: $15/month – $600/month
UX Research Tools for Design
Design: For when you want to create visuals or prototypes
Wireframing
Balsamiq
Overview: Rapid low-fidelity UI wireframing tool that reproduces the experience of sketching using a computer
Price: $9/month – $199/month
Whimsical
Overview: Collaboration tool for architecture diagrams, user flows, brainstorming, product specifications, and ideation
Price: Free – $20/month
Brainstorming
FlowMapp
Overview: UX tool for web design for flowchart, sitemap, personas, customer journey map, and user flow
Price: Free – $199/month
Lucidchart
Overview: Diagramming application and visual workspace for diagramming, data visualization, collaboration, and brainstorming
Price: Free – Contact for pricing
Miro
Overview: Collaboration whiteboard platform for teams for meetings, workshops, brainstorming, and mind mapping
Price: Free – $16/month
Mural
Overview: Digital workspace for visual collaboration to support agile teamwork
Price: $12/month – $20/month
Prototyping
Axure
Overview: UX tool to build realistic and functional prototypes with even triggers, conditions, and actions
Price: $25/month – Contact for pricing
Framer
Overview: Prototyping tool with flexible layouts and building blocks to leverage code to enhance workflows
Price: Free – Contact for pricing
Marvel
Overview: Design platform for wireframing, prototyping, and design generation
Price: Free – $42/month
Proto.io
Overview: Drag and drop prototyping tool with no coding required and micro animations
Price: $12/month – $80/month
ProtoPie
Overview: No coding required prototyping tool, create interactions using your native keyboard, camera, or multi-touch
Price: $11/month – $50/month
UXPin
Overview: Code-based design prototyping tool with synchronization to Git repository
Price: $19/month – $83/month
Design + Prototyping
InVision
Overview: Product design platform for ideas to development with real-time team collaboration
Price: Free – $7.95/month
Adobe Creative Cloud
Overview: Collection of 20+ desktop and mobile apps and services for design, video, web, UX, and photography
Price: $19.99/month – $52.99/month
Figma
Overview: Collaborative design and prototyping tool with interactions and smart animations
Price: Free – $45/month
Sketch
Overview: Vector graphics editor for macOS for user interface and user experience design for website and mobile apps
Price: $9/month – Contact for pricing
UX Research Tools for ResearchOps
ResearchOps: For when you want to build and manage research participants and studies
Scheduling
Calendly
Overview: Simplified scheduling tool with smart coordination and automatic reminders
Price: Free – $12/month
Doodle
Overview: Smart scheduling tool with basic calendar integration, secure AWS hosting, and Cloudflare security
Price: $6.95/month – $8.95/month
YouCanBookMe
Overview: Online scheduling tool to manage team availability, with customizable notifications, and integrations with Zoom, Zapier, Gmail and Stripe
Price: $8/month – $10/month
Scheduling + Recruiting & Payment + Research CRM
Ethnio
Overview: Participant management tool for UX research that keeps track of participant activity using CRM
Price: $66/month – $349/month
Respondent
Overview: Recruitment and participant management tool that handles payment through the Respondent platform
Price: Contact for pricing
User Interviews
Overview: User interview recruitment platform or invite your own and build an ongoing customer research habit with CRM and automation
Price: Free – $250/month
UX Research Tools Across Active Research, Passive Insights, Insights Management, ResearchOps & Design
Specialized Testing + Transcripts
LivingLens
Overview: Provides video insights using content recognition and analytics tools
Price: Contact for pricing
Voxpopme
Overview: Video survey software platform that uncovers human insights
Price: Contact for pricing
Video Interviews + Transcripts
Zoom
Overview: Teleconferencing software program with closed captioning and live transcription features
Price: Free – $35/month
Whereby
Overview: Video conferencing platform with screen sharing and recording capability
Price: Free – $9.99/month
Skype
Overview: Communication tool for video and voice calls and chat across various devices including Xbox and smartwatches
Price: Free – $7.99/month
Methinks
Overview: Self-serve qualitative market research tool that uses video chat tools to interview target customers
Price: Contact for pricing
GoToConnect
Overview: Teleconferencing platform with screen sharing, meeting recording, and transcription features
Price: $12/month – $19/month
Google Meet
Overview: Video and voice meeting platform that can include polls and Q&A, breakout rooms, and dial-in phone numbers
Price: Free – $8/month
BlueJeans
Overview: Video conferencing tool for meetings, live streaming, digital workplace, and telehealth
Price: $9.99/month – $99/month
Specialized Testing + Video Interviews + Transcripts
Dscout
Overview: Suite of research tools for recruitment, user interviews, diary studies, and surveys
Price: Contact for pricing
Usability Testing + Video Interviews + Transcription
Lookback
Overview: Provides real-time, remote moderated testing as well as simple and unmoderated remote testing on any device
Price: $99/month – $229/month
PingPong
Overview: Remote UX research platform that takes care of recruitment to payouts for user interviews and user tests
Price: Contact for pricing
PlaybookUX
Overview: User experience testing and interviews using video based feedback
Price: $49/participant – $449/month
UserTesting
Overview: Human-insights platform with capabilities to engage customers and empathize with them to discover and share insights
Price: Contact for pricing
Usability Testing + Specialized Testing + Video Interviews + Transcription
Userlytics
Overview: User research platform with a global participant panel with picture-in-picture recording, annotations, and automatic reporting
Price: $49/participant – $999/month
Usability Testing + Surveys + Video Interviews + Transcription
FocusVision
Overview: Market research and customer experience software for qualitative and quantitative research
Price: Contact for pricing
Usability Testing + Surveys + Note-Taking
Optimal Workshop
Overview: User experience research (UXR) platform to improve the UX of your website, app, products, and prototypes
Price: $99/month – $199/month
Surveys + Automated Feedback + Research CRM
Qualtrics
Overview: Experience management software that includes actions automation and workflows, smart analysis and recommendations
Price: Contact for pricing
Surveys + Research Repositories + Note-Taking
Handrail
Overview: Integrated platform for planning, collecting, analyzing, and sharing user research
Price: Contact for pricing
Automated Feedback + Research Repositories
Productboard
Overview: Customer-centric product management platform to help you understand what your customers need
Price: $20/month – $120/month
Uservoice
Overview: Product feedback management software for growing SaaS companies to gather, aggregate, analyze and follow through on feedback
Price: Contact for pricing
Surveys + Automated Feedback
Alchemer (formerly SurveyGizmo)
Overview: Enterprise online survey software & tools for customer-centric transformation
Price: Contact for pricing
SurveyMonkey
Overview: Survey software to create surveys to measure and understand feedback
Price: RM59/month – RM209/month
Survicate
Overview: Survey and Net Promoter Score (NPS) software to help you capture customer feedback
Price: Free – $599/month
Zonka Feedback
Overview: NPS surveys for customer feedback across different platform
Price: start from $24/month (bill yearly) for personal, start from $79/month (bill yearly)
YesInsights
Overview: Simple one question and NPS surveys for customer feedback without any coding required
Price: $20/month – $149/month
Comfirmit
Overview: Customer feedback management platform to uncover and share insights for customer, product, and employee experience
Price: Contact for pricing
Crowd Signal
Overview: SaaS software to help you create polls, surveys, and ratings, and quizzes to uncover insights
Price: Free – $59/month
Usability Testing + Specialized Testing + Surveys + Video Interviews + Automated Feedback + Transcription
UserZoom
Overview: Experience Insights Management (XIM) to gather, analyze and share UX and CX insights across your business
Price: Contact for pricing
