UX Lab Services For Various Types Of UX Research
Our user research lab is designed to gain a better understanding of user experience
Our in-house user test lab with a one-way mirror and observation room is the perfect facility to run focus group interviews, in-depth user interviews, user testing, usability testing and other qualitative user research methods.
Our test lab comprises two rooms: the testing room and the observation room, separated by a one-way mirror.
We have built this space to professionally test your product in order for you to gain a better understanding of how users experience your website/mobile app. This will help you fix any UX or usability problems that are causing abandonment or frustration.
Interested in running a study at our user research lab?
The Importance of UX Lab
Our state of art UX lab at Netizen eXperience is a professional and independent facility that offers everything ready on the go- from cameras, speakers, recording systems to coffee!
We can test different kinds of products, including digital products (your website & mobile app) and physical products (e.g. smart appliances, smart TV), no matter if it’s live, in staging or if it’s a prototype in our user testing lab.
- Provide a secure and supportive environment for prototypes, staging websites, device specific set up
- Observe user interaction with product first-hand, real time feedback
- Ensure a consistent participant experience for UX research
- Create a comfortable environment to share their opinion and brainstorm
- Additional services, respondent recruitment, translators, eye tracker etc.
Our UX Lab Services
Test / Interview Room
We customize the user test lab setup based on your exact needs, we can conduct user interviews and usability testing.
Our equipment is designed to capture on-screen video for video editing and post-processing—so that each usability testing session is documented and recorded.
Remote usability testing is available upon request. If needed, we can travel to your location and set up a temporary user testing lab.
Observation Room
You can watch the participant’s screen, whether it’s on a desktop, mobile or tablet & observe their facial expressions via a picture-in-picture face camera throughout user interviews and usability testing sessions.
We have comfortable chairs, beverages & snacks. It is an ideal place for taking notes or just watching and listening.
Interview Moderator
Our experienced moderators can assist you in conducting user testing sessions in Malay, English, Mandarin, and Cantonese.
Test Recording
Our test facility is equipped with high-end video and audio equipment to observe and record your user interview or user testing session.
Simultaneous Translation
If your team does not speak the local language, we can provide a translator to translate the user testing session in real-time.
Participant Recruitment
We can help to recruit users from your target audience and conduct usability tests and user interviews to observe their behaviours & interactions with your product to identify problem areas.
Analysis Reporting
Our team of user researchers can provide you with a detailed report & findings (including videos of the sessions), as well as actionable recommendations for short and long-term fixes to correct the problem areas.
UX Lab FAQ
What is UX Lab?
It is a facility with a specific environment to help with UX research (e.g. usability testing, interview etc) on the user experience of a product or service. It helps UX researchers observe how customers interact with the product, their key touchpoints, issues and requirements.
What kind of user test can we run in UX Lab?
UX labs are used for testing the usability and user experience of a brand’s products and services. It is also used to conduct market research, focus group discussions, high-quality video recordings, live streaming, remote tests, etc.
Where is your UX Lab located?
Our testing facility is located at a convenient location, connected directly to the Subang Jaya train station (2 major lines exchange station, 5 minutes walking distance to our lab). This allows for participants to travel to our testing facility easily via public transport. We also have ample parking space should they wish to drive, and it is also a popular location to order e-hailing services (taxi or Grab car).
From Kuala Lumpur City Center: 23 mins drive to the heart of the city
From Sultan Abdul Aziz Shah Airport: 10 mins drive
From Kuala Lumpur International Airport: 40 mins drive, which connects 95% of international flights to Kuala Lumpur
How much does a UX study cost?
The cost to conduct a UX study depends on the complexity of the product/website/app. Contact us to learn more about our user experience study pricing.
Do you analyse UX on competitors?
Yes. Competitor study is one of the key aspects of our UX research.
Do you provide the full report upon completion of the study?
Yes.
Interested in running a study at our lab?
