“Analytics tell you HOW it happened, we tell you WHY.”
Every great product has gone through continuous cycle of user testing. User testing reveals how your users actually respond to your website, app, service and system.
It is difficult to predict what people will do during the actual use, therefore it is important that we observe their usage behavior and discover the barriers that stop them from completing their task. Our testing focuses on how easy for them to use your product, why do they get lost and whether they understand your product value proposition.
We record the video of all our testing sessions for analysis. Our report will include list of issues, recommendations coupled with priority ratings and video highlights of the key issues faced by users.
We have tested on virtually everything from:
- Websites (even competitors)
- Wireframes & Prototypes
- Mobile / Tablet Sites & Apps
- E-commerce sites
- Physical shop environment (from prototype to the final design before public launch)
We can carry out test at any location from a user testing lab, your office, the user’s home, at the shop, or even over the internet. Our team does not just conduct user testing on your product, but also focus on researching and recommending practical solution/fix to the issues found.