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Recent Articles
Usability Testing 101: What, Why, How?
After conducting thousands of usability test sessions with clients and partners in the past, we still find people asking the same questions, for example: Is usability testing the same as UAT (user acceptance testing)? Do I need 100 or 500 users for usability testing?...
A UX Study on Jobstreet Employer’s Dashboard User Interface
JobStreet has grown to be one of Asia’s leading online employment platforms, with the vision of connecting businesses with talents throughout Asia. JobStreet is committed to continuously improving the values it provide to jobseekers and employers by constantly...
User Research Quick Tips: User Interview
If you wish to create a user-centered product, no one shall escape from conducting user research to garner insight from their users. User testing and interview are some of the most common yet very effective method to collect useful feedback about your product. New to...
Humanizing The Central Banking Site: Bank Negara Malaysia
With the rise of scams and frauds in the country, it is of the utmost importance that the public is able to access the latest information about these issues easily. As a reputable financial authority, the central bank of Malaysia (BNM:Bank Negara Malaysia) has been...
UX Review: What Makes A Good News App?
People are always obsessed in keeping themselves up to date. This desire contributes to why so many of us are addicted and dependent on social media platforms. Any news or information could be spread almost instantaneously with the power of the internet now using news...
Banking App UX Review: CIMB Malaysia & Indonesia
Many banks have realized the importance of mobile usage in daily lives and started allowing their customers to perform online banking via smartphones using their mobile app. In recent years, CIMB group, the 2nd largest bank in Malaysia and 5th largest in Indonesia,...
User Research Quick Tips: User Testing
You understand your product more than anyone, if you already know what is the (real) problem, you probably know better than anyone else on how to fix it. Â User Testing (or UX/Usability Testing) helps to uncover the problems of your product. New to user testing? These...
Mobile App Usability Testing: Government Service (MyKIRA GST)
SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation of the much controversial Goods & Services Tax. Love it or hate it, no one in Malaysia...
Customer Journey Map: Telco Service Experience in Malaysia
I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...