Best UX Case Studies, Reviews, Design & Trends

UX Review

Banking App UX Review: CIMB Malaysia & Indonesia

Sep 18, 2015 | Financial Services, UX Review

Many banks have realized the importance of mobile usage in daily lives and started allowing their customers to perform online banking via smartphones using their mobile app. In recent years, CIMB group, the 2nd largest bank in Malaysia and 5th largest in Indonesia,...

Mobile App Usability Testing: Government Service (MyKIRA GST)

May 2, 2015 | UX Testing, Financial Services, UX Review

SNEAK PEEK: More than 20 usability issues detected, all users found the app confusing. On 1st of April (no April fool joke!), Malaysia moved into GST era with the implementation of the much controversial Goods & Services Tax. Love it or hate it, no one in Malaysia...

Customer Journey Map: Telco Service Experience in Malaysia

Mar 25, 2015 | UX Review, User Experience

I bet some of you must be questioning “what is a Customer Journey Map?”, because I asked this question before too. Now, I am going to tell you that a Customer Journey Map (or Customer Experience Map) is basically known as a useful tool for an organization to have a...

News Reading Experience on Mobile: Tech In Asia & Yahoo News Digest

Jan 25, 2015 | UX Testing, Media, User Experience, UX Review

Tech in Asia, one of leading online news sites that covers technology and startup news in Asia recently launched their mobile app on iOS platform. As most of our team in Netizen Testing are frequent readers of the site, we’re extremely excited about the launch. Tech...

Mobile Usability Testing: Do You Have A Racist Travel Site? [Infographic]

Oct 10, 2014 | Travel, User Testing, UX Review, UX Testing

Do You Have a Racist Website or Mobile App? Ouch! Is your site or mobile app built to cater users from different countries? In order to provide great and right experience to your users, it is mandatory to ensure that your functionality, contents or languages are well...

How To Do A UX Competitor Analysis?

Aug 18, 2023

UX competitor analysis is an effective methodology to gain a deeper understanding of one’s products, goals and target market. It helps UX designers evaluate their competition in order to further improve their products, especially in a fast-paced landscape where many...

Creating Effective UX Personas: Best Practises and Strategies

Jul 17, 2023

User personas are one of the most functional UX methods for humanising and understanding target audiences. They provide UX practitioners with a reference focal point for decision-making throughout the design process, based on the requirements, pain points, and...

What is Empathy Mapping?

Jul 17, 2023

Empathy is the psychological ability to emotionally relate to the feelings, experiences and thoughts of others. In the world of user experience (UX) design, an empathic understanding of users is paramount when it comes to designing meaningful and influential...

Ecommerce UX Tips + Southeast Asian Case Studies

Jun 20, 2023

Entering 2021, the top e-commerce players in Southeast Asia are now: Shopee, Lazada, Tokopedia and The Gioi Di Dong. Not only do we now get to experience better product offerings and logistics (fast delivery), the user experience of e-commerce has improved...

UX Audit: All You Need To Know

Jun 2, 2023

In today’s dynamic and fast-paced technology landscape, it’s exceedingly challenging to maintain UI/UX design consistency, especially with multiple teams working on the same product. Fortunately, in a manner akin to financial audits, UX audits allow design teams to...