Digital banking falls under the huge umbrella of the fintech ecosystem. In this article, we talked about how fintech has transformed the UX of the financial services industry in 2021. But what does this mean for digital banking? The main services that banks provide...
Case Study: UX Failures of Vaccine Registration Website that Caused Citizen’s Uproar
Case Study: UX Failures of Vaccine Registration Website that Caused Citizen’s Uproar The UX failures of Malaysia’s vaccine registration website by the government Covid-19 Vaccine Supply Access Guarantee Special Committee (JKJAV) has come under intense scrutiny after...
How to Create an Orchestrated Omnichannel User Experience
Orchestrated omnichannel user experience, the word 'orchestrated' may remind you of an orchestra. To orchestrate something, like a music score or a user experience in our case, is to coordinate it in a way to produce a pleasant effect. Designing a wholesome...
What is Digital Healthcare UX?
As part of our digital healthcare series, we will look at digital healthcare UX. We have previously explored the digital transformation of Asia's smart hospitals, digital patient trends for 2021, and the keys for successful digital transformation in healthcare. As...
Digital Transformation of Asia’s Smart Hospital
Technology has revolutionized so many aspects of our lives, the digital transformation of healthcare delivery and Asia's smart hospital is no exception. The growing technology has altered the expectations we have, and even filling up a paper form can feel dated. The...