Careers

Don't just join a company, help to build one!

Our team is adventurous and vibrant. It is our culture to practice open and honest relationship as a team! Join us on a journey to build a company that you will be proud of.

You will take up exciting challenges, accumulate meaningful experiences and at the same time, take responsibility and ownership for decision, actions and results.

Netizen team photo

We are always on the look-out for T-shaped people to join our team.

What’s a T-shaped person?

T-Shaped person in UX Startup (2)

The horizontal bar of “T” represents the ability to collaborate across disciplines with experts from other areas, and always ready to practise them.

On the other hand, although not a must have when applying job with us, the vertical bar of “T” represents the depth of skills and expertise in a single field. You could have strong background in business management, marketing, design, engineering or even legal practice. We value and look forward to people in different disciplines.

Does this sound like you? Welcome to join us!

Doesn’t sound like you but envision yourself to be one? We will nurture you!

Look for the available positions below, if you're interested with any of the positions, please email us at support@netizenexperience.com with your resume & tell us why you want to join us and what you want to do in Netizen.

Full Time & Intern positions available now

This is an exciting yet challenging Office Management role. The productivity of the whole team is your true north!

Key Responsibilities

1. Admin Responsibilities

  • Perform general office admin duties
  • To ensure proper filling and records for all documentation, claims and all correspondences in a systematic manner.
  • To handle appointment/meeting/travel scheduling for management
  • To compile monthly claims for management
  • Handles recruitment interview scheduling with potential hires
  • Support day to day sales operations & customer inquiries
  • Responsible to pick up incoming calls
  • Responsible for staff’s hotel reservation, air ticket booking, taxi arrangement.
  • Responsible for usage control and reorder stock of office stationary/pantry items.
  • To ensure cleanliness of office area and to arrange and monitor cleaner for cleaning works.
  • Organizing the office layout, maintaining the condition of the office and arranging for necessary repairs
  • Others which will be assigned from time to time depending on your availability

2. Opportunity for enhanced learning for career growth.

  • There will be room for growth. If you are interested and capable, you can convert your role into a member of the User Experience team.

Requirements

  • Candidate must possess at least a Diploma in Business Admin/Finance or equivalent.
  • 1 year experience is preferred, but fresh graduates are welcomed to apply.
  • Proficient in English.
  • Proficient at Microsoft Excel, Word and PowerPoint.
  • Applicants must be willing to work in Subang Jaya, Selangor, Malaysia.
  • Have own transport.

OK, I’m interested… But is it really the job for me?

If you can answer yes to all of the following questions, you may have found your future career:

  • Do you like to be in control?
  • Are you master multi-tasker?
  • Are you prepared to stand your ground and say ‘no’ when required?
  • Are you the first person your friends come to when they’ve got a problem?
  • Are you the most organised person you know?

Interested applicants are invited to apply through online by attaching your resume detailing experience and qualifications.

User researcher, the new breed of ‘Market Researcher’ in this digital era. Think of the digital products that you use everyday like Facebook, Twitter or an e-commerce site, user research plays an important role in studying your behaviour and improve your experience in using the products.

[Fresh Graduates are welcomed to apply and training will be provided]

Key Responsibilities

  • Conduct both qualitative and quantitative research/analysis.
  • Qualitative research: user research, user testing, and focus group to uncover UX issues and understand user behaviour.
  • Quantitative research: market survey, digital analytic & business analysis to reveal quantitative insights.
  • Provide evidence-backed solutions for clients to improve business performance.
  • Co-design and formulate commercially effective design strategy to clients
  • Facilitate training and workshop for clients or users
  • Setup and manage end-to-end remote usability testing project.
  • Coordinate internal tester community activity and external testers for interview or testing session.
  • Assist in project management and client account servicing.
  • Support in business administrative operations

Requirements

  • Candidate must possess at least a Diploma/Degree in Business / Marketing / Design / Psychology / Social Science/ Communication Studies or equivalent.
  • Candidate must have the attitude of willing to learn because we are reinventing the conventional way of doing user experience testing and research. Therefore, our team members are expected to learn new skills to execute a new project.
  • 1-2 year experience is preferred, but fresh graduates are welcomed to apply.
  • Fluent in English, both verbal and written.
  • Strong command of Asian dialect is a bonus: Malay, Mandarin, Cantonese, Indonesian, etc.
  • Tech Savvy is preferred.
  • Basic knowledge in MS Office – Word, Excel, PowerPoint.
  • Applicants must be willing to work in Subang Jaya, Selangor, Malaysia.

Is this the right job for you?

if you’re observant and patient, this might be the best position tailored for you!

Our internship programme exposes you to different functions of the company such as Marketing, Research, Business Administration, Design etc with the aim to shape interns to be well-rounded leaders.

Some of the internship stories can be found here.

Key Responsibilities

Business/Marketing/Design Functions

  • Set up and manage marketing campaign
  • Design marketing & communication materials
  • Optimize UX of website and digital products
  • Provide business/creative/design solutions to both internal and client projects
  • Content generation for marketing purpose
  • Initiate other marketing activities that contribute to our sales
  • Tester community management
  • Set up and manage tester recruitment drive
  • Support in events & project management
  • Customer service support
  • Assist UX consultant to work on client project and research on solutions for client to deliver better user experience
  • Conduct market survey, user research & testing
  • Vetting new user who sign up to be a user tester
  • Report directly to CEO

Computer/IT Functions

  • Setup and manage remote usability testing project
  • Improve and optimize websites and digital products
  • Operate analytics software for data collection and tracking user behaviour on website & mobile app and cross devices
  • Developing scripts to process traffic data and user data into meaningful insights
  • Developing automated reporting
  • Integrating and configuring tracking codes into client’s product and apps.
  • User support on any technology issues on our software

Requirements

  • Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree or equivalent.
  • Required language(s): English.
  • Tech Savvy preferred.
  • 3 Internship position(s) for duration of 3 month(s).
  • Must be willing to work in Subang Jaya, Selangor, Malaysia

Benefits

  • Mini library with great books & board games
  • Office location: linked with Subang LRT/KTM station
  • Opportunities to attend training workshops and conferences
  • Access to online resources and courses
  • Weekly Sports Activities
  • Paid leave to involve in non-profit events
  • Annual company trip
  • Propose your own interest