About Us

“While everyone is digitizing human services, we humanize digital services”

Netizen eXperience is an award winning UX (User Experience) research & strategy consulting firm in Asia, aspires to improve UX of the world by empowering everyone to build user-centric products through our innovative tools & emphasizing in human-centered approaches.

Since 2011, we've been providing analytics & UX consultancy services to enterprises in Malaysia, Singapore, Hong Kong, China, Taiwan, Thailand, Indonesia, Vietnam & Philippines. We also conduct cross-border studies with partners from U.S., Europe and Japan.

Netizen Mission

  1. To enhance the life of users and create a better digital landscape in Asia through the practice of user experience.
  2. To achieve the win-win for both our client’s business goals and their user’s needs.
  3. Building digital products with great user experience through user research, data, and collaboration with clients.

The preferred UX consultancy firm in Asia

Industry Expertise

Our team has been regularly invited to speak and to provide training in events, universities and corporates in Asia which include National University of Singapore, CHI UX Indonesia, International Islamic University, Echelon Ignite Bangkok, UX Malaysia.

Experience Excellence

With combined experience of more than 20 years, we’ve conducted more than 1,000 user testing & research sessions for clients ranging from agencies, MNCs, SMEs, government agencies and start-ups all around Asia.

Outstanding Recognition

Best of ICT Start-up Companies, MSC Malaysia Asia Pacific ICT Alliance Award (APICTA) 2014

Winner of People’s Choice Award for Global Innovation through Science & Technology Tech-I 2013, by the U.S. Department of State